Installation and launch
Having trouble downloading, installing, or opening NoBarrier? Start with the Windows download page and make sure you are using the latest available installer.
Download help NoBarrier Support
Need help? Get back to your game.
Find clear answers for installation, sign-in, translation, and beta issues. When something goes wrong in NoBarrier, a useful report helps us investigate it faster.
Windows beta guidancePrivacy-first reporting tips
Help by topic
Start with what you need.
Choose the area that matches your question. Each guide points you to the relevant NoBarrier information.
Account and sign-in
Use the same NoBarrier account on the website and in the desktop app. If sign-in fails, note the error message without sharing your password or session tokens.
Account pageSubtitles and game compatibility
If subtitles are missing or inaccurate, review your capture area, translation mode, and in-game subtitle settings. Results can vary between games.
About the betaFree, Pro, and credits
Find out which translation features are included with Free and Pro. Cloud translation uses NoBarrier credits; pricing will be announced before purchase.
Compare plans Quick checks
Try these steps first.
- 1
Check your setup
Make sure NoBarrier is running, the correct game is selected, and subtitles are enabled in the game.
- 2
Review translation settings
Verify the subtitle capture area and selected mode. Try capturing a clear subtitle line before reporting the issue.
- 3
Report what happened
Use Report Bug inside the Windows app when possible. Include what you expected to happen and what happened instead.
Useful report checklist
Include the details that matter.
You do not need to send private files or sensitive account information. Share only what helps reproduce the problem.
- Game title and where you play it (for game-specific issues)
- Windows version and the relevant NoBarrier app version, if available
- Translation mode, language settings, and steps to reproduce the issue
- An optional screenshot with personal information hidden
Contact and updates
Still need a hand?
For account, installation, or access questions that cannot be reported in the app, contact our support address.